FAQ

Technical FAQ

How do I install/tension the gearbelt and how tight should it be?

Belt tensioning procedures vary from product to product. Please refer to the Service Information section of the website for more specific information.

For the Tac Series, remove the belt housing cover. Loosen the (4) screws to the motor but DO NOT remove them. This will allow you to slide the motor mounting plate toward the actuator body. If both pulleys have flanges, it may be necessary to unbolt the motor in order to remove or install the gear belt. Install the gear belt. Then re-assemble with the correct tension and alignment. Gear belt drives do not need to be tightened to the same extent as other belt drives (i.e. V-belt, Poly-V, Flat belt, etc.). If the gear belt tension is too great, it imposes excessive and unnecessary loading on the bearings.

For more information contact [email protected] or call EDrive (860-953-0588).
How do I lubricate my actuator?

Lubrication methods and the choice of lubricant may vary from product to product. Please refer to the Service Information section of the website for this information.

For more information contact [email protected] or call EDrive (860-953-0588).
What is the typical temperature range for EDrive Actuators?

The normal temperature range for most EDrive Actuators is -20° F to 175° F.

For help specifying actuators which require operation outside of this temperature range contact [email protected] or call EDrive (860-953-0588).
What does B10 Life mean?

B10 life is expressed in total revolutions or inches of travel a system will operate under a rated load. 90% of all systems operated at this rated load will meet or exceed this rating. Although 10% may not reach a million inches, 50% could exceed 5 million inches.

Life under load (B10 life) is predictable; severe load applications can generally be compensated for by providing additional capacity. See our glossary page for other related definitions.
Does EDrive offer an integrated load cell option for actuators?

Yes. EDrive offers an Integrated Load Cell option for many of our products.

This option combines force measurement with heavy-duty and precise linear motion. It provides a clean, simple, rugged, and economical capability to directly and continuously monitor axial force while simultaneously applying that force.

Examples of products with the Load Cell option include HDL and SPL actuators.

Eliminator HDL

Eliminator SPL

For more information contact [email protected] or call EDrive (860-953-0588).
IP69K Rating - What does it mean and why is it preferred?

IP69K indicates the highest rating available on the internationally recognized scale for classifying ingress protection against dust and high-temperature, high-pressure liquids. Products with IP69K protection are ideal for use in industries such as Food Processing and Medical Equipment applications where equipment must routinely withstand rigorous washdown procedures.

IP = Ingress Protection

6 = No ingress from dust and dirt

9K = No ingress from high-pressure, high-temperature spray from close proximity and from various angles.

Customer Service FAQ

How can I get an RMA for units that need to be rebuilt or repaired?

Use our on-line RMA form and we will quickly send you the information you need to return the unit to us.

For more information contact [email protected] or call EDrive (860-953-0588).
I like to purchase through distribution. How do I find a distributor for EDrive products?

Distributors from all over North America provide EDrive products.

Your local Sales Rep will be able to direct you to distributors in your area or contact [email protected] or call EDrive (860-953-0588).
How can we become a distributor?

Please contact your local sales rep or contact EDrive directly for more information.

EDrive works with distributors from North America and other regions of the world.
How long is my actuator warranty?

Standard warranty information is included in our Sales Terms & Conditions.

For more information contact [email protected] or call EDrive (860-953-0588).
I need help choosing an actuator, what should I do?
EDrive offers customers several options to help size actuators.
1. Use our website Product Selector to narrow your search then send your request to us using the RFQ form.
2. Register on the site to gain access to our 2D/3D modeling software that allows you to search part numbers and select options.
3. Contact our Customer Service Reps or Application Engineers for personal service.
We are here to help you. Let us know how we can best serve you.
I need directions to your facility?

We are located at 385 Stamm Road, Newington, CT 06111.

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Technical FAQ

How do I install/tension the gearbelt and how tight should it be?

How do I lubricate my actuator?

What is the typical temperature range for EDrive Actuators?

What does B10 Life mean?

Does EDrive offer an integrated load cell option for actuators?

IP69K Rating - What does it mean and why is it preferred?

Customer Service FAQ

How can I get an RMA for units that need to be rebuilt or repaired?

I like to purchase through distribution. How do I find a distributor for EDrive products?

How can we become a distributor?

How long is my actuator warranty?

I need help choosing an actuator, what should I do?

I need directions to your facility?